TSM collaboratively creates and maintains documented technical support processes and practices for support organizations operating in a high technology product company.
TSM needed a web site that provides:
- A subscriber based site providing added benefits and private areas for members
- Community forum to share industry expertise
- The ability to deliver documented best practices, procedures, forms, checklist, etc. that can be easily browsed and downloaded.
- And most importantly, the ability to quickly and easily update the site with the latest information for the industry and its members.
When TSM explored vendor options, they chose Spark Ranch.
Spark Ranch developed the site leveraging open source packages to minimize cost and provide faster results for Technical Support Management Association.
